It's Easy to Enrol

Select a Learning Method

 

I am studying from...



Enable Javascript to automatically update prices.


All prices in Australian Dollars.

Payment plans available.

Courses can be started at any time from anywhere in the world!

SUPERVISION VBS104

Course CodeVBS104
Fee CodeS2
Duration (approx)100 hours
QualificationStatement of Attainment

Train to be an Effective Supervisor

This is a very sound foundation course in the theory and practice of supervision, relevant to those working as supervisors, and those wanting to move into a supervisory role. Learn to recruit and train new staff, plan work, motivate staff, solve problems systematically, implement disciplinary procedures, maintain a safe workplace, use worker participation as a supervisory tool, and more.

Lesson Structure

There are 10 lessons in this course:

  1. Introduction
    • Functions of a supervisor,
    • Organisational structures & heirachy,
    • Bases for organisational structure,
    • Organisational charts,
    • Supervisors responsibilities,
    • How supervisors fit into an organisation,
    • What does a supervisor do.
  2. Understanding the work place
    • Government and private personnel departments,
    • Unions;
    • Law and employees,
    • Contracted responsibilities,
    • Discrimination,
    • Liability for staff actions,
    • Workplace elements.
  3. Communications and human relations
    • Influence in the workplace (formal authority, Reward and punishment, Knowledge, Leadership, Power, etc),
    • Familiarity,
    • Managing Aptitude (Status, Prestige, Loyalty, Security, Friendship, Personality, Workload, etc),
    • Good Business Writing,
    • Memoranda, Letters.
  4. Motivating employees
    • Internal Incentives,
    • Environmental Incentives,
    • Practical ways to motivate
  5. Organising the work place
    • Good work habits,
    • Planning a Work schedule,
    • Establishing priorities,
    • Improving results,
    • Project planning and management tools,
    • Organising the work space.
  6. Problem solving techniques
    • Solving problems,
    • Guidelines for making decisions,
    • Types of problem, solvers,
    • Different ways to solve problems,
    • Involving others,
    • A Classic Problem Solving Technique
  7. Discipline, complaints and grievances
    • Levels of discipline (reprimanding, fixing, blame, formal warning, removing privileges, termination of employment, legal action),
    • Increasing self discipline,
    • Introducing change,
    • Giving orders.
  8. Interviewing, recruitment, training
    • Job interviews,
    • Successful interviewing,
    • Resumes/ C.V's,
    • Training Staff,
    • Staff Procedure Documents,
    • Staff contracts,
  9. Work place safety
    • Cost of injury and illness,
    • Duty of Care,
    • Accidents,
    • Managing manual work safely,
    • Protective equipment
  10. Dealing with management/worker participation/ report writing/ staff meetings
    • Purpose of meetings,
    • Leading a meeting,
    • Problems with meetings,
    • Meeting documentation

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.