Policy for Cancellation or Change of Enrolment
Upon enrolling in a course with any school, a student is entering a legal agreement under common law, in which they agree to abide by the conditions of enrolment (including meeting stated payments), in exchange for the service offered by the institution in the delivery of the course.
Please note, ACS can not be held liable for changes in your circumstances.
In a situation where a student wishes to cancel or change their enrolment, and as a measure of goodwill, ACS Distance Education will allow the following options. A student may only take up one of these options once.
Please read the following options and apply in writing by completing the online Change of Enrolment Form and selecting the relevant option, or via email to student [email protected].
NOTE: The onus is on the student to ensure and confirm that written notification of withdrawal is lodged. The school will not be responsible for messages going astray.
Cancellation Policy
Students wishing to cancel their enrolment must submit notification of withdrawal in writing within 7 days of the confirmation of enrolment.
It is recommended students contact ACS within 24 hours of submitting a cancellation request to confirm receipt. ACS accepts no responsibility for and will not be liable for non-receipt of messages or transmissions.
Refund Policy
Refunds may be granted in the event an application is submitted within 7 days of confirmation of enrolment. The refunded cost will be less minimum AUD$100 Administration Fee per 100-hour module, plus postage & handling costs, if a refund is granted outside of entitlement. If the course has been supplied via paper-based notes or USB, they must be returned before the refund can be processed. Failure to return course materials in a timely manner will result in the cancellation of all refund processes.
Refunds will be issued via the original method of payment.
In the event an assignment has already been submitted and returned, a refund will not be issued.
Course /Swap
For a period of 30 days following receipt of the material, the Student may apply for special consideration to transfer from one course to another. A transfer fee of $100 per module will apply. ACS will apply credit for monies paid for the original enrolment against the new module. No refund will be issued for any difference in the course price. In the event ACS grants a transfer request, confirmation in writing will be given. Course materials must be returned to the school within 10 working days for the transfer to be valid. Failure to return materials in a timely manner will cancel the transfer process.
In the event an assignment has been submitted and returned a module transfer will not be granted.
Transfer to Another Party
In the event the Student wishes to transfer their enrolment to a third party, an application must be submitted in writing within 2 months of enrolment. An administration Fee of $100 (plus postage and handling costs) will apply. ACS will apply the credit for monies paid for the original enrolment against the new course, but no refund will be issued for any difference in course price.
In the event an assignment has already been submitted and returned, a student transfer will not be granted.