Effective Horticultural Communication Skills

Course Content

LESSON 1: Introduction to Horticultural Communication

Communication matters
Example workplace interaction: answering customer questions                         
Communication can take many forms
Worth knowing! 
Example of ineffective communication: supervisor and employee
Different ways people communicate with each other  
Code switching                                                                 
Review what you have been learning
 

LESSON 2: Workplace Communication: Communicating with Suppliers, Colleagues, and the Public

Recognise the chain of command
Example production middle management level nursery grower job description 
Leading for impact 
Example Leadership: supervisor and employee 
All employees can feel more confident when they are prepared for the job!            
Review what you have been learning
 

LESSON 3: Attitude Counts in Horticulture

What is morale?
What is motivation?                                                              
Motivation to work better 
Selling
Review what you have been learning
 

LESSON 4: Aspiring Managers 

Employee management in horticulture 
Recruitment 
Clear and effective leadership 
Instructing staff 
Direct communication 
Stop and think: taking responsibility
Introducing change in the workplace 
Team building 
Reward systems 
Quality control and problem solving 
Case studies
Review what you've been learning 
 

LESSON 5: Workplace Wellbeing in Horticultural Settings

Self-awareness matters in career growth 
Stop and think: developing self- awareness 
Duty of Care 
Create a healthy workplace and culture 
Showing compassion 
Review what you have been learning 
Final assessment

Learning Strategies:

• Study Guide with course notes/reading/illustration
• Interactive self assessment tests in every lesson
• One assignment submitted and marked
• Practical components -tasks away from the computer 
• Videos
• Help desk to consult expert tutors

Enrol Today and Learn at your own pace (no set time limit!)